Tag Archives: BBB

The Truth About Automotive Repair Shops

Lets face it entrepreneurs only start a business for one reason to make money. Why would someone go through all the expense, risk, and pain of starting a company if there wasnt hope of significant reward? Im not saying that everyone is money hungry or greedy, but I am saying that a business is there to make money.

An automotive service shop is a business. In order to keep running, they need to make money. Most shops employ a salesman, also known as a service writer whose primary duties include writing up customers, communicating between the customer and the mechanic, some even inspect vehicles with the technicians, and most importantly, selling service to ensure company profitability. Like any good salesman should, they will befriend you and recommend services to “help” you out.

Heres what most people dont know about service advisors they are paid in commissions. Like any other salesman, the more they sell, the more they get paid. Thankfully there are a lot of good people out there who truly want to do you right and keep your business. However, for every honest automotive service representative thats out there today, there are 9 more that only care for their paycheck.

The U.S. Economy has seen better days. Unfortunately, as money becomes scarce, more people will result to any means in order to make a buck. Look at the rise in scams taking place today. A prime example is the lottery scams where you receive an e-mail or telephone call saying you have received a large sum of money, but you must send money first to receive your fake “winnings”. Or the latest “loan scam” where a company says they can loan you around $5,000 with bad or no credit, but you must pay the first few payments up front.

The BBB (Better Business Bureau) was developed to protect consumers from businesses that have repeatedly done customers wrong. Also, some states such as California took it a step further and developed the BAR (Bureau of Automotive Repair), to protect consumers from shady shops. Unfortunately, these services usually only catch the worst of the worst, and a lot of shops still get away with bad business.

So what can you do to protect yourself? Find a shop you are familiar with or that has a good rapport with their customers. Even though it can be time consuming, shop around for pricing to keep them honest. Research and come up with a service plan that suites your needs. Lastly, always get a second or even third party opinions, even when it comes to that mechanic you have known for years. Or if you would prefer a professional to protect you when it comes to maintaining and repairing your vehicle, seek out a company like Auto Service Security. Spending a little extra time, may save you a lot of money and hassle.

Minneapolis Collision Repair, Auto Body Repair, Collision Group

We are moving into winter here in Minnesota and over the next six months there will be thousands of car accidents. After a fender bender, it’s just as smart to steer yourself into the hands of the right auto body collision repair center as it is to check out a contractor’s credentials when you need Minneapolis collision repair.

With more than 35,000 auto body repair shops nationwide, choosing a shop can be confusing.

Steve Cox, vice president of the Council of Better Business Bureaus (CBBB), says, “Although an insurance company may make some recommendations, drivers ultimately are responsible for selecting an auto body repair shop. Choosing a trustworthy, quality-oriented shop is very important for ensuring the best possible results.”

The CBBB and the National Auto Body Council (NABC) have teamed up to help consumers better manage the collision repair experience, with tips on choosing a trustworthy shop, saving money on a replacement rental car and knowing how to settle any disputes.

Choose a Trustworthy Minneapolis Collision Repair Shop. Check out the shop’s qualifications by asking about advanced technician training from a national organization such as the Inter-Industry Conference on Auto Collision Repair (I-CAR) or National Institute for Automotive Service Excellence (ASE) certification.

Look for Commitment to Customer Satisfaction. Ask whether the shop is a member of the Better Business Bureau and verify information on the BBB Web site at www.bbb.org to see if the shop maintains a good reputation.

Arrange a Replacement Rental Car. Since the average car is in the repair shop for two weeks, ask if the shop can make recommendations for a rental car company and if it can arrange for a replacement rental car to be ready when you drop off your car. If your auto insurance policy includes replacement rental car coverage, which is usually only a couple dollars a month, you may get a rental car for little or no money.

Get Everything in Writing Up Front. Get a written repair and price estimate of the work to be performed, as well as an explanation of why specific recommendations are necessary to correct the collision damage, before the job begins. Also, ask about a warranty. Professional, reputable repair shops will stand behind their repair work by offering a warranty.